Shipping and Returns
HOW TO GET FREE SHIPPING
FREE Standard Ground Shipping within the United States on orders $75 and over (after any discounts or promotions have been subtracted and excluding taxes).
FREE 2-Day Shipping within the United States on orders $100 and over (after any discounts or promotions have been subtracted and excluding taxes).
Please note, orders over $300 may require a signature confirmation at delivery.
| Standard Ground Shipping | 2-Day Shipping | Standard Ground Shipping | 2-Day Shipping |
|---|---|---|---|
| Orders $75+ | Orders $100+ | Orders Under $75 | Orders Under $100 |
| FREE | FREE | $5 | $10 |
All orders ship Monday through Friday, excluding federal holidays within the United States.
Orders must be placed by 9am PST Monday - Friday to start processing on the same day. Processing time usually takes 1 -2 business days. Delivery times are based on orders placed between Monday - Friday. We regret that we cannot ship outside of the United States at this time.
| Shipping Method | Cost | Total Transit Time Including Processing Time |
|---|---|---|
| Standard Ground Shipping Orders $75+ |
FREE | 2 - 7 Business Days Please note APO/FPO Military Addresses may take much longer to arrive. |
| 2-Day Shipping Orders $100+ |
FREE | 3 - 4 Business Days |
| Standard Ground Shipping | $5 | 2 - 7 Business Days Please note APO/FPO Military Addresses may take much longer to arrive. |
| 2-Day Shipping | $10 | 3 - 4 Business Days |
P.O. BOXES AND MILITARY ADDRESSES
If your Shipping Address is a PO Box or APO/FPO Military Address, it must ship via SmartPost Standard Ground Shipping (Free on Orders $75 and Over after any discounts or promotions have been subtracted and excluding taxes.)
HAWAII, ALASKA AND PUERTO RICO
Shipments to Hawaii, Alaska and Puerto Rico may take 6 - 9+ business days.
Please contact us with any shipping concerns at customerservice@revopure.com
ORDER CANCELLATIONS
If your order is cancelled, you will receive an email notice alerting you to the cancellation. You will be refunded for any cancelled items. If you are interested in placing a new order or if you have questions about a cancelled order, please contact our customer service department.
RETURNS
We want you to love your RevoPure purchase, so if you are not totally satisfied, please send an email to customerservice@revopure.com within 30 days of your purchase, and we will provide a return authorization and mailing information. Simply return the unused portion, and we will be happy to remit your account for the full amount of your purchase, minus shipping.
Please Note: only items purchased on www.revopure.com may be accepted for return. If you purchased your RevoPure product at one of our authorized retailers, please contact them for assistance.
To return a product, please send an email to customerservice@revopure.com and we will provide a return authorization and mailing information. Our warehouse does not accept returns. We cannot ensure that we will be able to properly locate and handle your return or exchange without the return authorization and the correct return address. We recommend that your return or exchange is sent via FedEx, UPS or insured Parcel Post for your protection and to insure prompt delivery. We're sorry, but shipping fees are non-refundable. You will be responsible for paying for your own shipping costs when returning your item.
If you are shipping an item over $75, we recommend that you use a shipping service with reliable tracking, or that you purchase shipping insurance. We cannot guarantee that we will receive your returned item.
EXCHANGES
If you need to exchange a product for the same item, send an email to customerservice@revopure.com and we will provide an exchange authorization and mailing information. Our warehouse does not accept returns or handle exchanges. We cannot insure that we will be able to properly locate and handle your return or exchange without the exchange authorization and the correct return address.
GIFT RETURNS
If you would like to return a gift, we can provide a site credit for the value of your return if the item shipped directly to you.
MISSING OR DAMAGED PACKAGES
If your package was damaged during transit, save the box and merchandise and notify us immediately at customerservice@revopure.com. We will arrange for pick up and inspect the damaged package and the damaged items will be replaced.
If your package is missing, please have a look around your property to see if it was tucked away out of sight. Please check around all entrances, including around the garage. If applicable, please check your mail room or front desk reception. You could also check with other members of your household and neighbors to see if they received the package on your behalf.
If the package is still not found, we will start a trace with our delivery partner, and take the required follow-up steps. This process takes approximately 2-3 business days.
REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-10 business days.
LATE OR MISSING REFUNDS
If you haven't received your refund after 5-10 business days we recommend contacting your bank and/or credit card company. It may take some time before your refund is officially processed and posted. If you have done all of this and you still have not received your refund, please contact us at customerservice@revopure.com.